Plasticwatertanks.com Shipping Policy
Most Important:Customers must inspect all shipments before signing
clear on delivery receipt. Once you have signed that you received your freight undamaged
we can no longer file a claim on your behalf.
The customer is responsible for unloading all merchandise at its point of destination.
Any "Free Shipping" offers presented on Plasticwatertanks.com exclude Alaska, Hawaii
& any countries outside the U.S.
The Customer agrees to these TERMS AND CONDITIONS which no agent or employee of
the parties may alter. These TERMS AND CONDITIONS shall apply to all shipments,
unless and until these TERMS AND CONDITIONS are altered or amended by PlasticWaterTanks.com.
Customer is responsible for reading these TERMS AND CONDITIONS as provided on our
Unless otherwise agreed in writing, all shipments are F.O.B. shipping Point. PlasticWaterTanks.com
will determine the point of origin of shipment, the method of transportation, and
the routing of shipment. All freight charges are the sole responsibility of the
purchaser. Purchasers requesting shipment by a method other than that of PlasticWaterTanks.com’s
selection will be billed for any additional charges incurred. PlasticWaterTanks.com,
when possible, will attempt to make shipments by the routing requested by the purchaser,
but makes no guarantee. All added accessories fees will be charged to the customer.
(i.e. residential, lift-gate, re-consignment.) If you need any added accessories
please call us and we will do our best to add these at our prices so you are not
charged at the carriers public rates.
The act of signing for delivery is the acceptance that your tank has arrived
undamaged. The person who signs the Proof of Delivery (POD) when tanks
are delivered MUST note any visible damage on the POD. Often, the damage is done
to a piece that can easily be replaced. If you have ANY questions regarding the
condition of the tank please call PlasticWaterTanks.com while the driver is there
and before you sign the delivery receipt. We will gladly help you with a resolution.
You DO NOT have to accept the tank if you have any questions regarding the condition
of the tank. If needed please refuse the tank delivery or note damage on the delivery
receipt. Note: Scuffs and scrapes can happen in transit and do
not void your warranty.
Tanks may become soiled in transit. Dirty tanks DO NOT constitute damage and
damage claims will be refused.
Our tanks leave our vendors in good condition. Once they are turned over to the
carrier, damage can occur. If there is no notation of damage on the signed POD,
the purchaser has accepted that the tank has arrived, has been inspected and is
in good condition. It is important that the purchasers thoroughly look over the
tanks for damage and if there is damage they are required to note it on the POD
or refuse the tank.
If there are any damages PlasticWaterTanks.com should be notified immediately help
ensure timely resolution.
It is the purchaser’s responsibility to notify PlasticWaterTanks.com of all damages
within 5 business days from delivery (although if not noted on the Proof of Delivery
the ability of being able to file a claim on your behalf is unlikely).
We value our customers and will do everything to get the customer a new tank
at no extra charge, as long as the damage is noted at the time of delivery.
We will NOT accept responsibility for damage done to the tank if the receiver of
the tank does not note damage. At this point you will accept ALL responsibility
for the tank and can file a claim directly with the carrier for the damage. We will
be happy to assist you with this process.
All displayed transit times are estimates only and do not include day of pickup.
Pickup dates are not guaranteed. Pickup day is not included in the calculation of
LTL transit time. The customer is liable for all charges related to the shipment.
You will be provided with a tracking number and we will assist you in making every
effort in our control to ensure that the order is delivered in a timely manner.
Shipping dates are approximate and are based on prompt receipt of all necessary
information and approvals from the purchaser. PlasticWaterTanks.com shall not be
liable for failure to perform or for delay in performance due to fire, flood, strike,
or other labor difficulty, acts of God, act of any governmental authority or of
the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability
to obtain necessary labor, materials or manufacturing facilities from usual sources
or due to any other cause beyond its reasonable control. In the event of delay in
performance due to any such cause, the date of delivery or time of completion will
be postponed by such length of time as may be reasonably necessary to compensate
for the delay.
Guaranteed Transit (Extra charge at time of order)
Guaranteed Service transit times do not include holiday and/or no service days as
defined by the individual carrier. Shipments not delivered within date/time specified
on the bill of lading may not be considered a service failure when the reason for
the delivery delay is deemed as no fault of the carrier. These reasons could include,
but are not limited to, the following conditions: acts of God; the existence of
violence, riots, military action or such possible disturbance as creating reasonable
apprehension of danger; acts or omissions by: shipper, consignee, owner of goods
or public authority; delays due to customs clearance or documentation required for
movement of shipment; closure of Federal, State, City or local roads, streets, or
highways resulting in travel delays by carrier; shipments not accepted by the consignee
when offered for delivery. This service is not a guarantee for pickup. Customers
will be reimbursed for shipping if guaranteed delivery is requested in writing by
the customer and the guaranteed date is not met.
PLASTICWATERTANKS.COM CANNOT ENSURE THAT ANY SHIPMENT CAN BE MADE BY ANY SPECIFIC
TIME OR DATE. IN ANY EVENT, THE COMPANY SHALL NOT BE LIABLE FOR COSTS, INCLUDING
BUT NOT LIMITED TO ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT
NOT LIMITED TO LOSS OF PROFITS OR INCOME.
We manufacture, maintain stock or ship products from and to the following locations:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware,
District of Columbia, Florida, Georgia, Hawaii, Illinois, Idaho, Iowa, Indiana,
Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota,
Mississippi, Missouri, Montana, Nebraska, New Hampshire, Nevada, New Mexico, New
York, North Carolina, North Dakota, New Jersey, Ohio, Oregon, Oklahoma, Pennsylvania,
Utah, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia,
Washington, West Virginia, Wisconsin, Wyoming, and the Bahamas.