Plasticwatertanks.com Cancellation and Customer Policy


Cancellation Policy on New Orders:
Orders can be cancelled at any time before shipment occurs (unless custom fittings have been ordered and installed) ONLY by completing & submitting our order cancellation request form.

Please Note: Phone or e-mail cancellations are NOT ACCEPTED.

Non-Custom orders may be cancelled at any time before shipment occurs. Orders over $5000.00 that are cancelled more than 24 hours after order processing will incur a 250.00 processing fee. Customers wishing to cancel non-custom orders after shipment are responsible for freight charges incurred by PlasticWaterTanks.Com Inc on their behalf.

Chemtainer Industries:
Any product ordered which is manufactured by Chemtainer Industries is subject to a 25% restocking fee on returned items. Approval is needed to return your items.

Ronco Plastic Tanks (RV / Marine / Open Top / Any Others):
Any product ordered which is manufactured by Ronco plastics may be cancelled up to 48 hours after placing your order. After that time you may no longer cancel your order. All Ronco tanks are made to order. There are no returns on Ronco tanks.

Poly-Mart Tanks:
Poly-Mart’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Poly-Mart tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Dura-Cast Tanks:
Dura-Cast’s manufacturing policy does not allow for cancellations or returns once the tank(s) have been manufactured (even if not yet shipped). Dura-Cast tanks are manufactured when ordered. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Norwesco Tanks:
Norwesco’s manufacturing policy does not allow for cancellations or returns on any tanks that have been customized in any way whether it has shipped or not. Tanks with special color variations may not be cancelled as well. Blemished tanks once they ship may not be cancelled. Once a tank ships it may not be cancelled and returned. We apologize for the inconvenience. Please re-measure your dimensions before ordering.

Cancellation Request Form form.